REFUND & CANCELLATION POLICY
At Scrolln't, customer satisfaction and trust are foundational. We believe in our product's ability to help you overcome doomscrolling, and we back it with a transparent, no-questions-asked refund policy.
1. 7-Day Money-Back Guarantee
If you purchase a Scrolln't Pro subscription (Monthly, Quarterly, or Yearly) and feel that the service does not meet your expectations, you are entitled to a 100% full refund within 7 days of the initial transaction date.
2. Cancellation Process
You can cancel your subscription at any time without penalty or hidden cancellation fees:
- In-App Cancellation: Open Scrolln't → Go to Settings → Manage Subscription → Tap Cancel Subscription.
- Email Cancellation: Alternatively, send an email to scrollnt.support@gmail.com from your registered payment email with your Order ID or registered phone number.
Upon cancellation, your Pro benefits will remain active until the end of the current paid billing cycle and will not renew thereafter.
3. Refund Request Procedure
To initiate a refund request under our 7-day guarantee:
- Send an email to scrollnt.support@gmail.com with the subject line
Refund Request - [Your Order ID]. - Provide your Razorpay Payment ID (e.g.
pay_...) or the phone number used during checkout. - Our customer support team will review and approve your request within 24 business hours.
4. Refund Processing & Credit Timeline
Once approved:
- Refunds are credited directly back to the original source payment method used during checkout (Original UPI ID, Debit/Credit Card, Netbanking, or Wallet).
- In accordance with standard banking and Razorpay settlement protocols, refunds typically reflect in your bank account within 5 to 7 business days.
5. Support & Grievance
For any refund or payment-related inquiries, reach out to our dedicated billing desk:
Email: scrollnt.support@gmail.com
Support Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST
Escalation SLA: Resolution within 48 hours